Guided by VMT.
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With 30 years of experience in international project business, we understand what matters most to our customers. We have developed service models that address every aspect of our interactions, from sharing our knowledge to hands-on support on construction sites. For us, service is not just an item we sell; it is an ethos ingrained into employees across every part of our business. We meticulously plan projects from start to finish, supplying comprehensive information on our products and services at the outset to help make informed decisions. As project partners, we ensure best practice in the use of our products by supporting and training users until every operation can be executed flawlessly. Our teams across four continents support one another, ensuring we are always available for our customers in an emergency. Our multilingual representatives can resolve issues over the phone or deliver spare parts in person if urgent.
Customer feedback is crucial to continuously improving our systems and services. We have consistently used customer surveys and direct dialogue with our project engineers on construction sites to gather this feedback for several years.
Our main asset
“We take care of things until everything is up and running smoothly on the construction site.” This unwavering commitment, inspired by our founder, Manfred Messing, is the guiding principle for the VMT family. We aspire to be the most competent and reliable partners to developers and contractors at every phase of a tunnel project; offering personalised advice and active support.
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Holistic Service Approach
When we say “we”, we mean all VMT employees – from project engineers on-site to IT developers at their desks. We are a team of over 220 individuals worldwide, spanning three subsidiaries and three representations across four continents, along with our partner ZED Engineered Systems who develop our innovative hardware solutions. Together, we navigate challenging situations, celebrate victories and embody the quintessential VMT spirit.
The fact that most of our customers are served in their native language paved the way for international projects from the start. Our diverse specialists, including computer scientists, surveyors, mechanical engineers and economists, are united by a common goal: to find the optimal solution for our customers, regardless of whether it’s a minor issue or a large-scale project.
In German, we say “Geht nicht, gibt’s nicht”, which roughly translates to “there’s no such thing as impossible”. We’ve embraced this motto as our own, thinking outside the box and assisting customers with issues that may not be directly related to us or our products.
What our customers say
“Their professional and responsive service has been invaluable, making our collaboration a truly pleasant and productive experience.”
Cameron Mills
Surex Surveyors Pty Ltd
“We are grateful to Dan McPhail and the local VMT team for their assistance in delivering Rozelle Interchange, they are an asset to the business.”
Harry Shone
Plant Manager | Rozelle Interchange & Western Harbour Tunnel
“We count on their services when we need to know that we know that our MTBM is where they say it is. No question!”
Dennis H. Molvik
Vice President | Northwest Boring Company, Inc.
“Lothar is brilliant and he gives the customer confidence and empowerment in the capabilities of the TUnIS system, moreover he provides A1 support along with his colleagues.”
TOM EMERSON
Senior Surveyor | Integrated Project Team
Delivering HS2 London Tunnels
“In my journey with VMT, it’s not just about the technology; it’s about the trust and confidence that comes from unparalleled customer service and support by the best in the industry.”
Jeff Acor
Chief Surveyor | McNally Tunneling Corporation
“Overall the collaboration with VMT was wonderful. The reaction times from the VMT team was very quick, their engineers are patient and have good technical expertise.”
Mohammed Niyas
Larsen & Toubro
Innovation-promoting environment
At VMT, innovation is ingrained in both the company’s strategy and everyday operations, ensuring that every employee is included in the innovation process. Ideas are cultivated through open communication and an inspiring environment, focused on ‘thinking outside the box’.
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Various channels are used to foster idea generation, including an innovation centre and brainstorming sessions. For maximum efficiency, an online platform streamlines the process and all employees are encouraged to contribute. Innovation goes beyond product development to include sustainability and cost-saving measures. The implementation phase involves a structured approach, ensuring that ideas are both feasible and align with customer needs. Collaboration across departments and customers helps to refine ideas, whilst our forward-thinking culture ensures that innovation is purposeful and strategic and not left to chance.
As we embark on the journey from idea to implementation, we do so hand in hand, knowing that the strength of our innovation lies in the collaboration of passionate individuals. Together, we push boundaries, challenge the status quo, and shape the future: Innovation is the way we work.
Global presence
Thanks to the dedication of our teams in subsidiaries and representations abroad we are well stocked with spare parts, offer prompt site visits when needed and actively participate in local events. This is instrumental in accomplishing international projects.
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As a global company, our primary focus is on communication. However, successful communication requires more than just linguistic proficiency; a shared understanding of industry terms and concepts is a basic requirement for successful international collaborations. Our local contacts in overseas branches embody VMT values and implement them with customers through both words and actions. Our presence on four continents covers nearly all time zones, facilitating 24/7 support worldwide.
Our worldwide subsidiaries enable excellent response and service lead times across the entire VMT product portfolio.
Germany (Headquarters)
- Team members: 150
- Number of projects: more than 3,000
- Founding year: 1994
China
- Team members: 25
- Number of projects: about 850
- Founding year: 2006
USA
- Team members: 5
- Number of projects: about 200
- Founding year: 2011
Australia
- Team members: 4
- Number of projects: about 150
- Founding year: 2011
Sharing knowledge: The digital academy
We are thrilled by the expanding role that webinars are playing in our industry. They facilitate global connection, collaboration, learning and best practice including our Surveyor Short Courses which allow users of VMT systems worldwide to exchange ideas.
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Webinars present a fantastic opportunity to gain initial insights into new topic areas or to get updates on current areas of expertise. Our webinars give us the opportunity to showcase our innovations to the world and the content takes into account customer feedback. Customers have put our systems to the test through live projects and sharing their experiences with other product users is sensible.
Collaboration between VMT customers and VMT project engineers drives our digital Surveyor Short Courses.
Tailor-made online training: VMT e-learning platform
In order to ensure our systems offer the best solution to our customers we require reliable equipment and services, as well as easy access to well-structured and informative materials. Our e-learning platform delivers this information in a clear and user-friendly format.
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However, it is the personalised product training sessions delivered on-site that offer customers’ users direct access to our products. There is no substitute for this hands-on learning.
Thanks to e-learning, our customers can access any knowledge required, anytime and from anywhere. Whether training a new colleague or seeking to improve their own understanding, our e-learning platform offers:
- Structured and clear explanatory videos on software and hardware.
- Various training modules tailored to the requirements and functions of users in the tunnelling process.
- A convenient comment function for questions and further support.
Gone are the days of dusty, confusing operating manuals. All the information you need, when you need it is available on our e-learning platform.
First listen, then act
At VMT GmbH, customer satisfaction is our number one priority and we have been using a survey tool to gather valuable customer feedback for several years. This enables us to continuously enhance our products and services.
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We began issuing customer surveys in 2019 to obtain valuable, measurable feedback. What aspects are performing well? Where can we make improvements? What might we have overlooked? Customer feedback is never just an item on our to-do list: Engaging in critical dialogue with our customers is core to our brand values and deeply ingrained in our day-to-day operations. From communication strategies to product modifications, the management board scrutinizes the responses with the utmost priority which frequently results in tangible changes to our practices. A heartfelt thank you to our customers and partners who have participated in our surveys thus far. We genuinely value your time, trust and honesty.
